How To Raise a Ticket

Prerequisites:

1. Subscribed to the GreyCube Support Portal.
2. Login credentials (User ID and Password) have been shared with you.

Follow these steps to raise a ticket:

1. Open a web browser and navigate to the Greycube Support
   Portal: GreyCube Support Portal
2. Log In: Use the provided login credentials to access the site.
3. Click on "Create."
4. Provide a Clear Subject. Ensure the subject is concise and specific to the issue.
   Example: Unable to access the dashboard after login
5. Write Your Query with description.
6. Click on Submit.
7. When the issue is resolved, please close the ticket and provide us with a positive rating and feedback.

Tips for Writing Queries for Quick Resolution

1. Provide Clear and Detailed Descriptions.Explain the issue step-by-step and mention any error messages or irregularities.
2. Attach Relevant Documents or Screenshots
3. Include the URL Related to the Query
4. If an error occurs, include a screenshot showing the error message or behavior.

5. Capture Additional Error Details

   • For more technical issues:
     • Windows users: Press F12 to open developer tools.
     • Mac users: Use ⌘ + ⌥ + I for the same purpose.
     • Take screenshots of the console or error logs displayed.

   By following these tips, you can help the support team address your issue more effectively and resolve it promptly.

   

Tracking Ticket Status

Go to Tickets.

• Check comments or updates from the support team.
• Add follow-up comments or responses if needed.

How To Close The Ticket

1. Go to the ticket.
2. Click "Close."
3. Click "Confirm."
   

Here's a grammatically refined version of your instructions for giving feedback:

How to Give Feedback:

1. Click on the "Close" button.
2. A pop-up will appear.
3. Select the rating stars.
4. Choose a word option in the pop-up.
5. If you would like to provide additional feedback, kindly write in the "Other" text box.
6. Click "Submit."